Shipping policy

Processing Times

Some products are handmade to order.

Please allow:

• 3 to 10 business days for standard handmade orders
• Longer during launches, sales, or holiday periods
• Additional time for custom or large orders

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking

Tracking details will be sent once your order has been shipped.

Delivery Delays

Mad Locs is not responsible for shipping delays caused by postal carriers, customs, weather events, or incorrect shipping information provided by customers.

Lost or Stolen Parcels

Once parcels are marked as delivered, Mad Locs is not responsible for lost or stolen packages.