Refund policy

Change of Mind

Due to hygiene reasons and the handmade nature of our products, we do not offer refunds or exchanges for change of mind.

Please choose carefully before purchasing.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

• Your order number
• Clear photos of the issue
• A brief description

We will work with you to resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalised products
• Used items
• Sale or clearance items

Approved refunds will be processed back to the original payment method.