FAQ and Product Care

FAQ

Are your products handmade?

Yes. Every piece is handmade with care, meaning each item is unique.

Do you accept custom orders?

Yes. Custom orders are welcome depending on availability.

How long will my order take?

Processing times vary, but most orders are completed within 3 to 10 business days. Extra time may be required for larger orders.

Do you offer refunds?

We do not offer refunds for change of mind, but we will help resolve issues with damaged or incorrect items.

Can I track my order?

Yes. Tracking information is provided where available.

Where can I reach you to book in for dreadlock maintenance?

You can either email me using the contact form found here on the website, or you can reach me through my socials.

Product Care

To keep your handmade pieces looking their best:

• Avoid excessive water exposure
• Keep away from extreme heat
• Store carefully when not in use
• Avoid excessive force
• Handle decorative pieces gently

Handmade products naturally experience wear over time depending on use and care.